“Should they reduce their outlay, she told GamesIndustry.biz, the company would “reach out and call them to find out what’s wrong”.”
Carrie spent almost £7,000 in about a year on Zynga’s Wizard of Oz Slots, a casino game that never pays out. Zynga flagged her as a VIP. She had barred herself from online casinos through a national self-exclusion scheme, and no such scheme exists for games. Zynga agreed to lock her out and she was back in a couple of days later. When a whale stops spending, Zynga calls to ask what’s wrong.