“When he tried contacting Ubisoft regarding the email, the company’s representatives told him that they won’t be able to recover any of his games because his account had been closed.”
He took a year off gaming. Ubisoft sent one warning email, it landed in spam, and 30 days later his account and paid games were gone for good. Ubisoft also says it would never close an account with purchased games in it. You don’t own digital games. You hold a revocable login.