“In practice, as of today, we have never deleted accounts that have been inactive for less than 4 years”
A Ubisoft support email told a user their account was suspended for “inactivity” and would be permanently closed in 30 days, and Ubisoft’s verified support account confirmed it was real. Ubisoft now says accounts with purchased games are exempt. It never explained the email, and its “never” comes qualified with “in practice” and “as of today.” Your game library survives at the pleasure of a database cleanup policy.