“Do not copy the report below into an email, text message, or leave it in a voicemail to the customer.”
A new Model Y owner found a crack in the front casting deep enough for a flashlight beam to pass through. The service manager kept repeating that “engineers” said the car is safe and refused to put that in writing. Tesla’s internal guidance tells technicians to keep this kind of feedback verbal. Giga Grünheide rejected 60% of its cast parts a year ago, and a company sure of its castings would sign its name to the answer.