“This tool was great for a long time, but then the company decided to raise the price out of nowhere. And not by a little, but by more than three times the cost of what I was paying.”
Zapier tripled a customer’s bill with no warning, and that customer writes a newsletter. The fix he tests is open source alternatives on a Docker box or a Hetzner instance. SaaS pricing works because moving is painful. The day moving gets cheaper than staying, the price hike pays for the exit.