“While it was able to execute some functions such as information collection in real time, other operations such as the processing and organizing of that data took hours to complete”
Salesforce sold Genie as “real-time,” processing customer data in milliseconds. Senior VP Karl Wirth says many of its processes took several hours, and the team wanted to redefine “real-time” rather than build it. He raised it with the CTO and was fired hours later. Salesforce called Genie its biggest announcement since its founding. Apparently the biggest thing it shipped was a new definition.