“On top of that, the book description said “Access Duration: 84 Months”, and that didn’t sound promising, either (7 years is generous, but anything less than forever is not generous enough in my book).”
He paid $82 for an ebook that expires in seven years and only opens in the publisher’s web viewer. The refund form rejected his order code. So he reversed the format and got the book out. If you can’t download it, you rented it.