“And not only is it rare that we understand why things break upstream, but also despite multi-million dollar annual spend, we get about as much support from them as you would spending $100.”
Railway spends millions a year on Google Cloud and gets $100 worth of support. Egress fees and outages pushed it to build its own racks. The first site took nine months and over 300 cables documented by hand. That is how much a startup will endure to stop paying a hyperscaler.