“They have it so you have to text them to come let you into your room, and it usually takes 30+ minutes for an employee to get there and unlock it for you.”
Reservations, payments, phone lines and room door locks at 50 hotels all went down together. Omni still won’t say what happened, and it switched off replies on its apology posts. Staff are rebuilding servers from scratch, which is not what you do after a routine glitch. This is the same chain that had malware on point-of-sale systems at 49 of its 60 hotels in 2016.