“The manuals were made available the very day the device was released, something we rarely see in any product category.”
The first Surface Laptop scored 0/10 on repairability. The Surface Laptop 7 and Surface Pro 11 now score 8/10, with the battery held by eight Torx screws. Microsoft knew how to build a fixable laptop the whole time. It sold a 0/10 laptop first and discovered repair once repair became a selling point.