“At the heart of these cases is the fact that Meta lacks the necessary volume of human customer service workers to assist those who lose their accounts.”
One man spent eight months and about $700, mostly on flights, to sue Meta for his own hacked Facebook account. A massage business owner won by default when Meta skipped her hearing. Meta asked the judge to toss the verdict over its own absence, skipped the next hearing too, and paid $7,268.65. Everyone else can pay $14.99 a month for Meta Verified or make the county courts do Meta’s support job.