“Arbitration is nothing more than privatized dispute resolution.”
PayPal froze a 14-year-old account with no explanation, so the author used PayPal’s own arbitration clause against it. Consumers win somewhere between 1 and 6 percent of forced arbitration cases. He asked for $16.99. Companies bury arbitration in a 60-page user agreement because they assume nobody will read it. The one guy who did won.