“Adobe trapped customers into year-long subscriptions through hidden early termination fees and numerous cancellation hurdles”
Adobe steered buyers into “annual paid monthly” and hid the catch: cancel in year one and pay 50 percent of the remaining payments. Customers who tried to leave online had to “navigate numerous pages in order to cancel.” The complaint names two executives, David Wadhwani and Maninder Sawhney, not just the company. The cancellation maze was the business model, and somebody signed off on it.