“The back alley electronics repair guy is the dark secret of the Dispatch world.”
AppleCare Dispatch sent techs into Chicago homes to fix desktop Macs during the Great Recession. Duggan made about $25,000 a year plus per-repair pay and carried parts on the CTA because he had no car. Apple charged $90 for RAM that cost $25 elsewhere and billed techs for parts they broke. The premium brand ran on an underpaid guy hauling logic boards on a bus.