“Seeking answers via support channels, some were informed by an AI bot – reportedly named “Sam” – that their subscription was limited to a single active session, a restriction the company later confirmed was entirely fictitious.”
Cursor’s support bot, signing as Sam, told users a one-device login policy existed. It did not. Users cancelled before a co-founder posted that there was no such policy. An AI coding company put an unlabeled bot on support and it invented the rules.