“During driverless operations there was roughly 1 remote assistant agent for every 15-20 driverless AVs.”
Cruise says its driverless cars call a remote human every four to five miles. CEO Kyle Vogt says that help is on the line 2-4% of the time, and there “isn’t a huge cost benefit” to cutting it further. California already pulled the permits after a Cruise car dragged a pedestrian about 20 feet. One human for every 15 to 20 cars isn’t self-driving. It’s a call center with wheels.