“It felt like extortion. Pay us $120k until tomorrow or we destroy your business.”
The customer paid $250 a month on the Business plan for six years. Cloudflare’s “Trust and Safety” calls turned out to be sales calls, and the only fix offered was $10k a month, paid a year up front, signed within 24 hours. A few hours after the CEO mentioned Fastly, Cloudflare deleted every DNS record, cache rule and Access config on the account. “Unlimited” traffic lasts exactly until a sales rep decides it doesn’t.