“Over a period of two months last year, Cigna doctors denied over 300,000 requests for payments using this method, spending an average of 1.2 seconds on each case, the documents show.”
One Cigna medical director denied roughly 60,000 claims in a single month. An algorithm flags the mismatch and the doctor signs off in batches without opening a file. “It takes all of 10 seconds to do 50 at a time,” one former Cigna doctor said. Legal reviewed it and said it was OK, which tells you who legal works for.