“Four months after I published my book, Google created a knowledge panel for me and, because I didn’t have a photo online, they just grabbed a photo of another Andrea Vassell who lives in Canada and displayed it alongside my book and claimed this woman was the author.”
She wrote a memoir about sex crimes and kept her face off the internet on purpose. Google filled the gap with a stranger, then a pastor, then a man fired for threatening her. Months of feedback forms did nothing. The FTC told her to try the Better Business Bureau. Google decides who you are, and there is nobody to call when it’s wrong.